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St Helen and St Katharine (registered charity no. 286892) is registered with the Fundraising Regulator (the independent regulator of charitable fundraising) and follows the Regulator’s Code of Fundraising Practice and the Fundraising Promise.
You can read the Regulator’s Code of Fundraising Practice on their website, but overall they require that fundraising must be legal, open, honest and respectful.
We also believe it should be enjoyable and we work hard to ensure that all of our interactions with current and potential donors are of the highest quality. For this reason, we welcome any comments or feedback you may have. If you have a complaint about how we fundraise, we will aim to resolve the issue as quickly and efficiently as possible in a personal, fair and confidential way.
Throughout the complaint process, we will treat you fairly and with respect, keep you informed of progress, respond promptly, and let you know how to escalate a complaint if you wish to pursue it further.
HOW TO COMPLAIN
If you have a complaint about any aspect of our fundraising please contact Mathew Iredale, Head of Philanthropy and Alumnae Relations.
Email: miredale@shsk.org.uk
Post: St Helen and St Katharine, Faringdon Road, Abingdon OX14 1BE
Please include your name and contact details in your email or letter so that we can get back in touch with you easily.
OUR RESPONSE
We aim to respond to your complaint within 10 working days. If it is not possible to give a satisfactory response within that timescale (which may occur with more complex complaints), we will contact you to explain why and to provide an indication of when a full response can be expected.
If you are not satisfied with our response, please let us know and we will pass your complaint on to the Head, Sarah Rollings. Please explain clearly why you feel that your complaint has not been properly resolved so that Mrs Rollings may give your complaint appropriate consideration.
COMPLAINING TO THE FUNDRAISING REGULATOR
If you are still not satisfied with the School's response to your complaint you can make a complaint to the Fundraising Regulator using their online complaints form.
Alternatively, you can contact the Fundraising Regulator by:
Email: complaints@fundraisingregulator.org.uk
Phone: 0300 999 3407 (Monday to Friday, 9:30am-4:30pm)
Post: Fundraising Regulator, Eagle House, 167 City Road, London, EC1V 1AW
This Fundraising Complaints Procedure was last updated 20 November 2025.
